Germany
-
Cost reductionAn existing infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
-
At home everywhereWith our local addresses for receiving returns and complaints, you can gain a level of customer trust which is on a par with local online shops anywhere in Europe.
-
In real timeBy immediately registering international packages and entering the necessary information into our CRM system, you can handle customer requests on the day of the receipt of the shipment.
From a local address to reverse logistics
Parcel processing is already available within our local addresses in seventeen European countries using our local addresses. Part of this essential service for expanding online shops is to address specific and individual needs – From immediate record keeping and reporting, through to the storage of goods, and the thorough inspection of packages.
Expandeco rents a local address, which the online shop specifies on its website in the terms and conditions, and in the complaint form.
In the case of a problem or complaint, the customer can send the goods back via any courier company or postal service within their country.
The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.
We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.
The benefits of reverse logistics
Interesting facts about the German market
One of the largest and most developed e-commerce markets in the world, which directly corresponds to the high demanding nature of German customers. However, if you earn their trust, they will reward you with positive referrals and loyalty with higher purchase values than you are used to from other markets.
Germans expect first-class service throughout the entire purchasing process. From detailed product descriptions, to positive reviews, reliable customer support, trusted local partners, fast delivery, and ease of returns. Moreover, especially for Germans, the so-called “impressum” is decisive. They care about data privacy and are looking for proven and stable vendors they can rely on.
When expanding into this market of more than 80 million, it is also important to think about expensive PPC advertising, Amazon as the majority source for online purchases, and a thoroughly addressed privacy policy. However, with professional and comprehensive localization, you can effectively build a reputation as a “German online shop” and thus reach not only German-speaking customers but also those from neighboring Austria or Switzerland.
Additional services for expansion to Germany
Non-binding offer
Want to increase the value and conversion of purchases during peak season abroad? You can list your new local address on the online shop within 24 hours of ordering, and you can cancel it at any time just as quickly.
Are you interested in our services?
We are happy to help you successfully expand across borders with our comprehensive services.
