Call Centres

in German

ProfessionalismBuild solid brand trust with experienced specialists who can serve your customers in their mother tongue.
AvailabilityEnhance a positive customer experience across all channels in fourteen languages and with basic communication availability from 8 a.m. to 4 p.m.
TransparencyThanks to our innovative system, you have a real-time, and transparent overview of our activities and your expenses.

Test the functionality of our customer service

Each of our partnership begins with the selection of customer support languages and the related scope of services. We analyse the needs of the online shop and then propose the most suitable cooperation procedure in four basic steps:

Together we undertake intensive initial training.

There is a technical interconnection of all related systems, and we start putting together the practical knowledge as your new and reliable partner.

After the first month of operation, we can serve more than 90% of the tickets independently.

The result is a successful start-up with full support and a minimal need for your involvement.

Why should you try our customer service?

100% transparency

This is thanks to thorough record-keeping, the real-time monitoring of internal data and a constantly available control of all our activities.

Satisfaction and dissatisfaction

We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.

A fully fledged team

The international reach of our long-standing partners means that communication in the native language is already available for most European languages.

Cost optimisation

This saves expenses in the off-season, or during periods of reduced turnover while maintaining a high quality of customer service.

Centralisation

Your chosen communication channels are connected with our professional helpdesk and our own CRM system.

A high level of service

Communication on behalf of the brand is handled by a specially selected team, who are assigned projects based on their own expertise and preferences.

We take responsibility

With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce shop.

The observance of discretion

Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal partner.

Dedicated support

We are not a classic call centre where everyone does everything. We assign a dedicated to a stable team to each project.

Interesting facts about the German market

One of the largest and most developed e-commerce markets in the world, which directly corresponds to the high demanding nature of German customers. However, if you earn their trust, they will reward you with positive referrals and loyalty with higher purchase values than you are used to from other markets.

Germans expect first-class service throughout the entire purchasing process. From detailed product descriptions, to positive reviews, reliable customer support, trusted local partners, fast delivery, and ease of returns. Moreover, especially for Germans, the so-called “impressum” is decisive. They care about data privacy and are looking for proven and stable vendors they can rely on.

When expanding into this market of more than 80 million, it is also important to think about expensive PPC advertising, Amazon as the majority source for online purchases, and a thoroughly addressed privacy policy. However, with professional and comprehensive localization, you can effectively build a reputation as a “German online shop” and thus reach not only German-speaking customers but also those from neighboring Austria or Switzerland.