in Italy
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Cost reductionPackages received are consolidated and sent by a more cost-effective logistics service directly to the country of destination.
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Speeding up the returns processThe returned package is recorded in real time in a clear CRM system. This gives the online shop the opportunity to resolve the case much sooner.
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Service at a high levelThanks to the speed and simplicity of the solution, the collection points provide a high level of service, which is a basic requirement of Italian customers.
From the local Italian address to the logistics of returns
The whole process of launching reverse logistics in Italy looks like the following:
Expandeco rents a local address in Italy, which the online shop indicates on the website, in the terms and conditions or in the complaint form.
In case of a problem or dissatisfaction, the customer can send the goods via any courier company or via the Italian post office within the country.
The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.
We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.
The benefits of reverse logistics
Reverse logistics in Italy
The challenge in the Italian market is the speed of delivery to the less accessible south of the country. What can help is the use of local courier services and the developing system of drop-off points, requested by more than 50% of shoppers. Choosing from all available carrier options is also important. It is always necessary to clearly communicate the terms and time of delivery. For up to 100% of customers, the ability to track the movement of orders is a great advantage.
The National Postal Service does not have particularly positive ratings due to slow and unreliable service.
For most consumers, free shipping is critical to completing an order. Italian customers check the return or warranty options before they buy and demand a high level of service. The local address is a competitive advantage of the online shop, thanks to which it is possible to optimize costs, but as well the speed and simplicity of solving individual cases.
Non-binding offer
Want to increase the value and conversion of purchases during peak season abroad? You can list your new local address on the online shop within 24 hours of ordering, and you can cancel it at any time just as quickly.
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We are happy to help you successfully expand across borders with our comprehensive services.
