in Belgium
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Cost reductionPackages received are consolidated and sent by a more cost-effective logistics service directly to the country of destination.
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Speeding up the returns processThe returned package is recorded in real time in a clear CRM system. This gives the online shop the opportunity to resolve the case much sooner.
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Rapid development of logistics and distribution centersBelgium has a well-developed logistics infrastructure with a skilled workforce for the fast and and high-quality delivery of goods.
From the local Belgian address to the logistics of returns
The whole process of launching reverse logistics in Belgium looks like the following:
Expandeco rents a local address in Belgium, which the online shop indicates on the website, in the terms and conditions or in the complaint form.
In case of a problem or dissatisfaction, the customer can send the goods via any courier company or via Belgian post within the country.
The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.
We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.
The benefits of reverse logistics
Reverse logistics in Belgium
One of the key reasons for choosing Belgium is its location in the heart of Europe. The country has a well-developed transport network that includes roads, waterways, railways and airports to allow for the quick and easy transportation of both passengers and freight. Logistics and distribution centers are taking advantage of related opportunities and growing rapidly.
Belgium is also experiencing a growing trend in returns, particularly in the fashion sector. One of the challenges for sustainable business growth is the ease of returning goods. Smaller online retailers often offer free returns to compete with the bigger players. So it is particularly important to optimize costs. With an in-country collection point, you can offer your customers easy returns and fast case resolutions. Sending consolidated packages, on the other hand, will ensure financial savings.
Non-binding offer
Want to increase the value and conversion of purchases during peak season abroad? You can list your new local address on the online shop within 24 hours of ordering, and you can cancel it at any time just as quickly.
Are you interested in our services?
We are happy to help you successfully expand across borders with our comprehensive services.
