Customer support with Lithuanian

Is communication your strong point, do you enjoy learning new things and do you also speak Lithuanian? If you are also interested in e-commerce, then welcome to the journey of new experiences as a customer support specialist at Expandeco! 

Why choose Expandeco?

We help e-shops with their expansion and localization in foreign e-commerce markets. We are among the e-commerce leaders in the Central and Eastern Europe region, as evidenced by our third award in the Deloitte Technology Fast 50 Central Europe category and the trust of almost 200 clients, which include successful companies such as Dedoles, Notino, Eyerim, Novesta and many others. 

Currently, Expandeco consists of almost 70 experienced specialists, and we are also growing thanks to the unique combination of our e-commerce solutions, which contribute to the long-term building of the credibility of e-shops and the effective optimization of their costs in foreign markets. Our comprehensive e-commerce services include, above all, a reliable solution for product returns, complete business localization and professional customer support, enabling every e-shop to feel at home everywhere. 
 
We are constantly growing and expanding our operations to new markets, and this is one of the reasons why we are looking for reinforcements for the customer support department. 

What will you be doing?

- ensuring and providing customer support for e-shops operating in the Lithuanian and Polish market, 

- communication with customers through various channels, by phone, via e-mail and online chat, but also via social networks. Our clients are e-shops from various fields such as fashion, cosmetics, household, furniture, office supplies, gastro, electronics and so forth, 

- working on the processing of orders and related communication, 

- it also involves cooperation with the sales department of our partners.

What do we expect?

- a motivated and responsible colleague who has no problem working independently but also in a team, 

- spoken and written Lithuanian at an advanced level, 

- we occasionally provide translations for the e-shops, so solid grammar and command of the language of the market you manage are essential, 

- knowledge of working with a computer.

We do not require, but it will be an advantage if you:

- have previous experience in the field of customer care/support, 

- speak in English, so that you can communicate with our foreign colleagues or clients.

What do we offer?

- the possibility to work from home after training, but we will also be happy to welcome you to our office in Nitra, Slovakia, 

- the opportunity to learn new things, 

- paid training according to your career preferences, 

- great team and corporate culture based on trust - we work in an informal environment where we address each other by first name, 

- stable working time (09:00-17:00, Mon-Fri), 

- Netflix for free.